McDonald’s Restaurants Ltd invests in the
region of £30 million a year on its in-house training programme
developed to help staff at all levels to develop and progress.
In 2008, McDonald’s achieved awarding body status and its
decision to become involved in the Qualification and Curriculum
Framework (QCF) has allowed the organisation to take forward its
in-house training by developing and awarding its own nationally
recognised qualifications as well as externally awarded
McDonald’s in-house training is available to
all of its 85,000 UK employees. It has a strong on-the-job
focus with intensive restaurant based programmes that allow
employees to work alongside experienced staff to learn the ropes,
developing their competence and confidence. For example,
Trainee Managers complete a 20 week restaurant training programme
including essential skills in finance, marketing, human resources
as well as the day-to-day running of the restaurant operation.
They also attend residential courses at regional training
centres and the company’s European centre for excellence in
London. Following initial training they take on the role of
Assistant Manager with responsibilities across business activities
including recruitment, stock control and people management.
Key benefits and impact
McDonald's Restaurants Ltd
Development (In-house training scheme)